If WOscan or JOscan Icons are not appearing.

When issuing a new license to a device though either JOScan or WOScan, there have been instances where previously available icons no longer show after issuing the new license. Here are a couple fixes to try if this problem happens.

Initial Fix:

Fix: Go to a client that has a working WOScan or JOScan and copy over the config file they currently have and replace on the user's system. This should solve the problem. If the initial fix isn't possible follow through with other alternative fixes posted.

-Before issuing a new license:

-After Issuing a new license

Alternate fixes:

Fix: Reinstall the device software, the device ID should be the same and if that is the case the license should still be valid.

Fix: Delete the "C:\JOscan\JOScanDB.sdf" or the "C:\WOScan\Data" folder and regenerate the license key. 

Fix: Check the rules that are enabled though the License issuing software and make sure that the correct items have been checked and that the numbers for the license have been recorded and issued correctly.

Fix: There are times that multiple configuration files exist within the WOscan/JOscan folders. For example, "WOScanWorkOrder.exe.config" If none of the others have worked, find these config files and confirm that the correct config file is being used. Confirm permissions have been given the "true" value required to view and execute on the interface. 

(Open though Notepad)

This is a screenshot of a config file with the incorrect permission though WOScan.

Second Config file with screenshot:

This second config file was in the folder where it had adapted the correct permissions and was just not being utilized.

Conclusion to this Fix: Make sure there are not two config files for the same license software and if there are that the one with the correct "true values" are being used.

Credit to- Tim Dickinson, Steve Kawa