Sage 100 Version 2019.2, MB Version 610290
Sage 100 Version 2020.0, MB Version 62001
Problem : When a Lot/Serial Item with a Vendor Lot/Serial Number is pre-allocated, then invoiced and that invoice is cancelled, the Pre-Allocation is returned to the Sales Order, but the Vendor Lot Serial Number of the lot/serial is lost. The data still exists on the item itself and within the item related data files. If the user deletes the pre-allocation and re-enters it, the Vendor Lot Serial Number is re-populated properly.
Expected Behavior : The Vendor Lot Serial Number Data should be retained along with the rest of the pre-allocation data.
Resolution : Hotfix ID 18386 : Scanco Support has resolved the issue described in this article. Please reach out to Support@scanco.com with your company information, a copy of your installed modules listing (Library Master > Reports > Installed Modules Listing) and request HotFix 18386. This hotfix will require a technician to assist with adding a data dictionary element to your system which may require users to be out of the system.